Job Description
Study users hardware and software requirement and provide technical support
Roles & Responsibilities
Support the user by troubleshooting and resolving hardware and
software logs.
Study the user technical requirements hardware and software.
Prepares computers with latest OS with drivers and necessary
hardware settings.
Test and evaluate new functionality for Hardware and Software and
recommend the most appropriate for Organization’s work environment.
Work in a modern way and according latest technology and give
suggestions to develop and improve work.
Provide training when necessary.
Provide temporary, backup and alternative devices for users.
Copying user data by following approved process.
Follow up with specialists and companies for maintenance, provide or replace devices
Perform other duties and related tasks as may be required from time
to time.
Education:
National Diploma in Computer science or Computer Engineering or
above degree.
Certification in A+ and MOUS and preferable Network+ and
MCDST.
Experience
Minimum 3 years progressive experience in computer technical
support.
Required Skills:
Good communication skills.
Must be Fluent in English (speaking, reading and writing) and
preferably Arabic.