Job Summary
We are seeking a highly skilled and motivated Website Support and Development Specialist to provide comprehensive support, maintenance, and development for our critical public-facing website and its underlying cloud infrastructure.
This role is essential for ensuring the stability, performance, and security of our online services, including eServices, business logic, and third-party integrations, while also driving new feature development.
Key Responsibilities
1. Platform Development & Support
- Provide comprehensive support and development services for the website.
- Work with:
- Windows Server / IIS
- ASP.NET / C# Framework
- Microsoft SQL Server (MS SQL) as the primary database
2. Cloud Hosting Environment Management
- Manage and monitor website hosting infrastructure on Amazon Web Services (AWS).
- Ensure secure, stable, and optimized server performance.
- Handle server configuration, scaling, patching, and resource monitoring.
3. API Development & Support
- Develop, maintain, and troubleshoot APIs or other web services.
- Support third-party integrations and internal systems.
4. Ongoing Website Maintenance & Enhancement
- Provide continuous maintenance for the existing website, including:
- Page content updates
- Functional enhancements
- Bug fixing
- Maintenance of all existing eServices and business logic
5. New Development Hours
- Allocate a minimum of 200 development hours annually for new feature requests, modules, or major system upgrades as specified by the organization.
6. Urgent Support & Incident Management
- Ensure availability to handle urgent issues outside normal hours, including:
- Website outages
- Security threats
- Critical service failures
- Follow defined response time and escalation processes.
7. Other Functions
- Chatbot support, maintenance, and licensing.
- Narration’s function and licensing.
Required Skills & Qualifications
Technical Expertise
- Strong proficiency in ASP.NET (C#) development.
- Expertise in Microsoft SQL Server (MS SQL) development, administration, and performance tuning.
- In-depth knowledge of Windows Server and IIS for web hosting and administration.
Cloud / DevOps
- Proven experience managing infrastructure on Amazon Web Services (AWS) (EC2, RDS, VPC, monitoring tools).
- Strong understanding of server configuration, patching, scaling, and security best practices in cloud environments.
Web Services
- Experience in developing and supporting RESTful/SOAP APIs and web services.
Support & Soft Skills
- Strong experience in bug fixing, troubleshooting, and root cause analysis.
- Excellent written and verbal communication skills.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Willingness to be on-call for urgent support as per SLA requirements.