Job Description
To provide, training, technical support for users by solving the logs, prepare
and install computers, software, accessories and assistance, where
necessary to help and queries.
Roles & Responsibilities
Support the user by troubleshooting and resolving hardware and
software logs.
Participates in the implementation of section projects.
Study the user technical requirements hardware and software.
Prepares computers with latest OS with drivers and necessary
hardware settings.
Study, apply procedure to develop and update hardware and
software.
Test and evaluate new functionality for Hardware and Software and
recommend the most appropriate for Organization’s work environment.
Work in a modern way and according latest technology and give
suggestions to develop and improve work.
Allocates unresolved incidents and problems to the appropriate
section within organization.
Provide training when necessary.
Where problems cannot be satisfactorily resolved, escalates the
issue to the Head, user Support group.
Analyses incidents and problems to show trends and potential
areas where a proactive approach could reduce such problems.
Keeps users informed of updates, known errors, new facilities or
any IT related changes which may affect their working environment
Perform other duties and related tasks as may be required from time to time
Educational Qualifications & Certifications
Bachelor’s in Computer Engineering or Computer Science.
Certification in A+ and MOUS and preferable Network+ and
MCDST.
Experience:
Minimum 2 years progressive experience in computer field.
Required Skills
Good communication skills.
Must be Fluent in English (speaking, reading and writing) and
preferably Arabic.