Job Description
To support and provide a rapid response service to inquiries from users
and clients of the Organization, to help resolve problems and queries related to
IT.
Roles & Responsibilities:
Receive and undertakes logs reported through the Help Desk
phone number.
Receive and undertakes logs reported through the Help Desk email
or system.
Support and troubleshoot user community in use MIS systems and
basic issues.
Forward logs to the competent authority.
Follow up to completion of and finalize the logs with the competent
authority.
Keeps users informed of updates, known errors, new facilities or
any IT related changes, which may affect their working
environment, by sending circulates and notices.
Register all logs related to Technical Support.
Submit regularly report about logs.
Perform other duties and related tasks as may be required from time
to time
Educational Qualifications & Certifications
National Diploma in Computer science or Computer Engineering
Certification in A+, N+, MCDST and MOUS are preferable
Experience
Minimum 3 years progressive experience in in helpdesk or technical
support.
Skills Required:
Good communication skills.
Must be Fluent in English (speaking, reading and writing) and
preferably Arabic.