IT Support Technician -NAS

IT Helpdesk professional will be responsible for:
• Provide timely and efficient technical support to end-users within the organization.
• Resolve IT-related issues and inquiries promptly to minimize downtime and
disruptions.
• Ensure smooth operation of computer systems, software applications, and network
infrastructure.
• Maintain a high level of customer satisfaction by delivering excellent service and
support.
• Responding to support requests via various channels (phone, email, ticketing
system) and providing timely resolutions.
• Diagnosing and troubleshooting hardware, software, and network issues on end user devices (computers, laptops, printers, mobile devices, etc.).
Installing, configuring, and maintaining software applications, operating systems,
and drivers.
• Assisting users with password resets, account setups, and access permissions.
• Conducting system and software upgrades, patches, and migrations.
• Collaborating with internal IT teams to resolve complex technical issues.
• Monitoring and maintaining inventory of IT assets and equipment.
• Assisting with IT projects and initiatives as required.
Candidate preferred with valid Bahraini driving license and preferably own car
Minimum 3-4 years experience